Privacy Policy

Last updated: March 28, 2026

1. Introduction

PugetNest ("we," "us," or "our") is a property management platform operating in the Puget Sound region of Washington State. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, SMS messaging services, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our Services.

2. Information We Collect

Information You Provide

We may collect the following directly from you:

• Full name and contact information (email, phone, mailing address)
• Rental application details (employment history, income, references)
• Maintenance request descriptions and related photos
• Lease and tenancy records
• Payment information for rent and related transactions
• Communications you send to us via SMS, email, or other channels

Information Collected Automatically

When you interact with our Services, we may automatically collect device and browser information (IP address, browser type, operating system), usage data (pages visited, time spent, referral source), and cookies or similar tracking technologies.

Information from Third Parties

We may receive information about prospective tenants from rental listing platforms such as Zillow, Facebook Marketplace, and TurboTenant when you submit an inquiry about one of our properties through those platforms.

3. How We Use Your Information

We use the information we collect to:

• Respond to rental inquiries and schedule property showings
• Process rental applications and manage lease agreements
• Coordinate and communicate about maintenance requests
• Send transactional and service-related SMS messages and emails
• Collect rent and process payments
• Comply with legal obligations, including landlord-tenant laws
• Improve and maintain the security of our Services

4. SMS Messaging

When you provide your phone number through a rental inquiry, lease agreement, or by texting our number directly, you consent to receive SMS messages from PugetNest. These messages may include:

• Responses to rental inquiries and showing confirmations
• Maintenance request updates and contractor scheduling
• Lease renewal reminders and property notifications
• Rent reminders and payment confirmations

Message frequency varies. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance.

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes. SMS consent is not a condition of purchasing any property or service.

5. How We Share Your Information

We may share your information with:

• Service providers who perform services on our behalf (e.g., payment processors, SMS providers, maintenance contractors)
• Legal authorities when required by law, regulation, or legal process

6. Your Rights

You may at any time:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of SMS communications at any time by replying STOP

7. Contact

Questions about this Privacy Policy? Reach us at: